Shipping and deliveries
Shipping and Delivery
The table below provides all the information you need regarding shipping rates and delivery times.
IMPORTANT: Orders placed after 1:00 p.m. will be processed and shipped the next business day. Therefore, orders placed after 1:00 p.m. on Fridays or during the weekend will be shipped the following Monday.
Information required for shipments to the Canary Islands
Orders placed from the Canary Islands must include a valid ID or passport number so that the package can clear customs and arrive at the customer’s address without issues. This information will never be used by Arena Roja Jewelry and is solely provided to the shipping company to prepare the necessary customs documentation and avoid additional charges.
Delivery time variations
Please note that during high-demand periods such as Christmas, sales, or national holidays, processing your order may take an additional one to two days. We therefore recommend placing your order in advance during these times.
Changing the shipping address
If you wish to change your shipping address, you must notify us immediately after placing your order by emailing customerservice@arenarojabrand.com.
If the change is requested more than 24 hours after placing the order, it will not be possible to modify the address.
If the package has already been shipped to the address originally provided, we will not be able to change the delivery destination. In that case, Arena Roja will not be responsible, and the customer must contact Correos Express directly to request a delivery change.
IMPORTANT: Absence at the delivery address
The courier company will make two delivery attempts. If the recipient is not available for either attempt, the package will be returned to Arena Roja’s offices. Arena Roja is not responsible for any orders returned due to failed delivery attempts.
If this occurs and the customer wishes to have the package resent, they must cover a new shipping fee of €4.99. Once payment is confirmed, the order will be resent to the provided address.
In cases where home delivery is not possible — such as in the Balearic Islands, Canary Islands, or certain mainland locations — the package will be held at a local delivery office. The customer must collect the package within 15 business days.
Arena Roja will not be held responsible for any packages not collected within those 15 business days, as such parcels are not returned to the sender.